Shipping Policy

This Shipping Policy explains how Zofoss handles delivery, pickup, serviceability, and failed delivery situations.

For delivery support, contact [email protected].

Serviceable areas

Delivery is available only to serviceable pincodes. Serviceability may depend on delivery rules, operational capacity, product availability, order value, address accuracy, and practical delivery constraints.

If a pincode or address is not serviceable, Zofoss may refuse or cancel the order and refund any eligible paid amount.

Delivery timelines

All Orders will be delivered within 5-7 Business days.

Delivery timelines shown or communicated by Zofoss are estimates. Actual delivery may vary due to product availability, order preparation, traffic, weather, customer availability, address accuracy, operational load, technical issues, or other circumstances beyond reasonable control.

Zofoss will try to deliver orders in a reasonable time, but estimated timelines should not be treated as guaranteed delivery commitments unless expressly confirmed by us for a specific order.

Delivery charges

Delivery fees, free delivery thresholds, and pickup availability may vary by order, pincode, offer, and operational rules. The applicable delivery fee, if any, is shown or calculated during checkout and may be corrected if a technical or pricing error is identified.

Customer responsibilities

Please provide a complete and accurate address, pincode, phone or WhatsApp number, and any useful delivery instructions. Please remain reachable after placing an order.

Zofoss is not responsible for delay, failed delivery, or cancellation caused by incorrect address details, unreachable phone number, customer unavailability, restricted access, or refusal to accept delivery without a valid issue.

Failed delivery

If delivery cannot be completed because the customer is unavailable, unreachable, the address is incorrect, access is restricted, or delivery is otherwise not possible, Zofoss may contact the customer, retry where possible, cancel the order, or apply reasonable extra charges depending on the situation.

Any refund after failed delivery will be reviewed based on product type, order status, delivery attempt, customer communication, and applicable law.

Store pickup

Where store pickup is available, pickup details and order readiness may be communicated separately. Pickup availability is subject to order preparation, stock, verification, and operational feasibility.

Damaged, missing, wrong, or expired items

If there is a delivery-related issue, report it within 60 minutes of delivery or pickup as explained in our Cancellation and Refunds Policy.