Cancellation and Refunds

This Cancellation and Refunds Policy explains how cancellations, issue reports, replacements, and refunds are handled for Zofoss orders.

For help, contact [email protected].

Customer cancellations

You may request cancellation before the order is dispatched. Once an order has been dispatched, cancellation is not guaranteed and may be accepted only in urgent or problem cases at Zofoss’s discretion, subject to applicable law.

Zofoss cancellations

Zofoss may cancel, refuse, hold, or limit an order when needed, including where:

• A product is out of stock or unavailable.
• Product, price, stock, coupon, or website information was incorrect or outdated.
• The address, pincode, phone number, or delivery details are incomplete, incorrect, unreachable, or not serviceable.
• Delivery is not operationally feasible.
• Payment, verification, technical, security, or suspected misuse issues arise.
• The order cannot be fulfilled for practical or operational reasons.

If Zofoss cancels an eligible paid order, we will process the applicable refund after review.

Returns, replacements, and issue reports

Because many products may be groceries, food items, household essentials, or time-sensitive goods, we do not offer general returns for change of mind.

We may approve a refund, replacement, or adjustment only for verified issues such as:

• Wrong item delivered.
• Missing item.
• Damaged item.
• Expired item.
• Verified quality issue.

Exchange/Replacement deliveries will be done within 5-7 Business days.

You must report the issue within 60 minutes of delivery or pickup. Reports made after this window may be declined because product condition, storage, handling, and usage can no longer be reliably verified.

What we may ask for

To review an issue, we may ask for the order reference, photos or videos, product packaging, batch or expiry details, delivery time, and any other reasonable information. Please keep the product and packaging available until the issue is reviewed.

Refunds, replacements, or adjustments may be refused where the issue cannot be verified, the product has been used or mishandled, the report is late, the product was stored incorrectly after delivery, or the concern is outside Zofoss’s reasonable control.

Refund processing

Approved refunds are usually processed within 5-7 business days after approval. The actual credit time may depend on the bank, payment provider, or payment method.

For pay-on-delivery orders, refund or adjustment handling may depend on the order status and the practical resolution agreed by Zofoss.

Non-refundable situations

Subject to applicable law, refunds may not be available for change of mind, incorrect customer details, customer unavailability, rejected delivery without valid issue, late issue reports, products damaged after delivery, or issues caused by improper storage or handling after delivery.

Contact

For cancellation, refund, or issue support, email [email protected].