Delete Your Account

This page explains how to request deletion of your Zofoss account and personal data, and what we keep.

How to request account deletion

1. Email us at [email protected] from the email address linked to your account.
2. Use the subject line Delete my account.
3. We will verify the request and delete your personal data. We aim to get back to you within 48 hours.

What is deleted

On an approved request, we delete the personal data associated with your account, including your name, email address, saved delivery addresses, phone numbers, and login/session records.

What is kept

To comply with Indian law (including tax, accounting, and legal requirements), we may retain order and invoice records for the period required by applicable law. These records are kept only for legal compliance and are not used to identify or contact you after account deletion.

Please note that transaction and payment information held by third-party services (such as our payment gateway and banks) is outside our control and cannot be deleted by us, as they are legally required to retain it.